Samyak Sutra
Last Updated: December 24, 2025
Introduction
Samyak Sutra (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our digital physiotherapy and wellness services.
Information We Collect
Personal Information
We collect the following information when you register or use our services:
- Identity Data: First name, last name
- Contact Data: Email address, phone number (optional)
- Health Data: Medical history, symptoms, treatment records, and health assessments shared during consultations
- Technical Data: IP address, browser type, device information, access timestamps
- Usage Data: Pages visited, features used, consultation history
How We Collect Information
- Directly from you: Registration forms, consultation booking, communications
- Automatically: Website cookies, analytics, server logs
- From healthcare providers: Treatment notes, assessments, recommendations
Purpose of Data Collection
We use your information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Providing physiotherapy consultations | Performance of service contract |
| Appointment scheduling and reminders | Legitimate interest & consent |
| Customer support and communication | Legitimate interest |
| Improving our services | Legitimate interest |
| Legal compliance and record-keeping | Legal obligation |
| Marketing (only with consent) | Your explicit consent |
Sensitive Personal Data
Health and medical information is classified as Sensitive Personal Data or Information (SPDI) under Indian law. We:
- Collect health data only with your explicit consent
- Use health data solely for providing treatment and care
- Apply enhanced security measures for all health records
- Never sell or share health data for commercial purposes
- Retain health records as required by medical regulations
Data Sharing
We do not sell your personal data. We may share information only in these limited circumstances:
| Recipient | Purpose |
|---|---|
| Healthcare professionals | To provide consultations and treatment |
| Payment processors | To process consultation payments |
| IT service providers | Website hosting and security (data processing agreements in place) |
| Legal authorities | When required by law or court order |
All third-party service providers are contractually bound to maintain confidentiality and security of your data.
Data Retention
We retain your data for:
- Account information: Until you request deletion
- Medical records: Minimum 3 years from last consultation, as per Indian medical record-keeping requirements
- Marketing preferences: Until you unsubscribe
- Server logs: 12 months
Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encrypted data transmission (SSL/TLS)
- Secure access controls and authentication
- Regular security assessments
- Staff training on data protection
- Secure backup and disaster recovery procedures
Cookies
Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings. Cookies used:
- Essential: Required for website functionality
- Analytics: To understand how visitors use our site
- Preference: To remember your settings
Children’s Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect data from children under 18 without parental consent. If we become aware of such collection, we will delete the information immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
Grievance Officer
In accordance with the Information Technology Act, 2000 and rules thereunder, the Grievance Officer for data-related concerns is:
Name: Samyak Sutra Grievance Officer
Email: privacy@samyaksutra.com
Response Time: Within 30 days of receiving your complaint
Contact Us
For any questions regarding this Privacy Policy or your personal data:
Samyak Sutra
Email: care@samyaksutra.com
Website: www.samyaksutra.com
Consent
By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. For sensitive personal data, we will obtain your explicit consent before collection.
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in India.